Skip to content
Free standard shipping to all 50 US states

Shipping Policy

Last updated: October 2026

Caslova is operated by OBOXGLOBAL LLC. This policy explains how and when we ship orders placed on shop.caslova.com.

Free standard shipping to all 50 states

Standard shipping is free on every order delivered to an address in any of the 50 United States. There is no minimum order amount. The shipping cost shown at checkout is the cost you pay.

We currently ship only to addresses within the United States.

Processing time

Orders are processed and handed to the carrier within 2–3 business days of being placed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing the next business day.

Delivery time

Once shipped, standard delivery takes 5–10 business days. In total, most orders arrive 7–13 business days after they are placed. Carrier delays caused by weather or peak seasons can occasionally add time.

StepTimeCost
Processing2–3 business daysIncluded
Standard US shipping5–10 business daysFree
Total, order to delivery7–13 business daysFree

Orders with several items may arrive in more than one package.

Order tracking

When your order ships, we email a tracking number to the address you used at checkout. You can also check your order status at any time on our Track Your Order page using your email and order code.

Shipping address

Please check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible at support@caslova.com; we can update the address only before the order has shipped.

Lost or damaged packages

If your package shows as delivered but you cannot find it, or if an item arrives damaged, contact us within 7 days of the delivery date at support@caslova.com with your order number (and photos for damaged items) and we will send a replacement or a refund. If your tracking has not updated for 10 business days, contact us and we will trace the package or reship your order.

Contact

OBOXGLOBAL LLC
8729 Asher Gray Way, Raleigh, NC 27616, United States
Email: support@caslova.com
Phone: +1 (743) 202-2876