FAQ
Answers about orders, shipping, returns and payment.
How much does shipping cost?
Standard shipping is free on every order to all 50 US states, with no minimum order amount. See our Shipping Policy.
How long will my order take to arrive?
Orders are processed within 2–3 business days, then delivered in 5–10 business days. Most orders arrive 7–13 business days after they are placed.
Do you ship outside the United States?
Not at this time. We ship to addresses in all 50 US states.
How can I track my order?
We email you a tracking number when your order ships. You can also check its status on our Track Your Order page using your email and order code.
Can I return an item?
Yes. Most items can be returned within 30 days of delivery. Conditions and steps are in our Return & Refund Policy.
What if my item arrives damaged?
Contact us with your order number and photos of the damage, and we will arrange a replacement or refund. Details are in our Return & Refund Policy.
Can I change or cancel my order?
Contact us as soon as possible at support@caslova.com. We can change or cancel an order only before it ships.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Payments are processed securely by third-party payment processors, and we never see or store your full card number.
How will the charge appear on my statement?
Your card or bank statement will show OBOXGLOBAL LLC, the company that operates Caslova. If you do not recognize a charge, email support@caslova.com with the date and amount and we will look it up.
Do you charge sales tax?
Where sales tax applies, it is shown at checkout before you pay.
How do I contact you?
Use our contact page or email support@caslova.com.