Return Policy
We want you to love how your Caslova pieces look in your home. If something isn't right, you can return it under the terms below. Caslova is operated by OBOXGLOBAL LLC.
Return window
You may return most items within 30 days of the delivery date.
Condition of returned items
Returned items must be unused, in their original condition, and in their original packaging where possible, with any tags still attached.
How to start a return
- Email us at support@caslova.com with your order number and the item(s) you want to return.
- We will reply with return instructions and the address to send the item(s) to.
- Pack the item(s) securely and ship them using a trackable service.
Please do not send items back without contacting us first, so we can match your return to your order.
Return shipping
For change-of-mind returns, the customer pays return shipping. If an item arrives damaged or defective, or you received the wrong item, Caslova covers the cost.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit.
Original shipping charges: standard shipping on our orders is free, so there is no shipping charge to refund.
Damaged, defective or incorrect items
If your item arrives damaged or defective, or you received the wrong item, contact us at support@caslova.com within 7 days of delivery with your order number and photos. We will arrange a replacement or a refund.
Exchanges
To exchange an item for a different color or size, return the original item following the steps above and place a new order for the item you want.
Contact
OBOXGLOBAL LLC
8729 Asher Gray Way, Raleigh, NC 27616, United States
Email: support@caslova.com
Phone: +1 (743) 202-2876